Technical Services

Technical Support

  • Baxter operates state-of-the-art Technical Service Centres in Sydney, Victoria, Queensland and Auckland. At these locations, Baxter has a dedicated team of Service Engineers with vast field experience to provide a complete after sales service for all Baxter medical devices.
  • Our qualified technicians and engineers draw on global expertise from Baxter centres around the world, to ensure we meet our customers’ expectations of repairing machine issues first time every time.

Operational Support

  • Operational support is provided for home patients and their carers using Baxter products for Renal Dialysis and Parenteral Nutrition.

Product Repairs

  • Product repairs are performed by our certified technicians using factory approved parts and procedures
  • Our technicians use the latest techniques both in-house and in the field
  • All repairs include recalibration and electrical safety testing before being released to the customer

Technical Training

  • Regular technical training classes are held for customers, technicians and operators of Baxter devices and are delivered by Baxter’s certified trainers
  • Courses are held at the Baxter training centre or at a facility nominated by the customer
  • Courses cover therapy overview, clinical/operator overview, electronic function and maintenance, and calibration procedures

Parts Ordering

  • Parts ordering is made easy by contacting the Baxter Service Centre during business hours on 1800 006 077.
  • Information on part numbers, pricing and availability can be provided on request.
  • Parts availability and support are provided for the life of the product.

Service Agreements

  • Service agreements are available for all Baxter products to ensure high performance and prolonged product life
  • A range of agreements are available to suit the customer’s individual needs